Note - if you choose to contact us by telephone, our normal business hours are, 9:00AM - 6:00PM PST.Tuesday, Wednesday & Thursday. We started taking Friday thru Monday off during the summer because we were frequently traveling to or from weekend Model Shows. Due to the "Slow Down" caused by current economic conditions and because we are just getting older, plus the fact that much of our business is now via email, we decided to maintain our 3 day work week year round. So, your best chance of getting us on the phone is 9-6 PST Tuesday thru Thursday. We may answer Fri, Sat, & Mon. If we are home and are not involved in yard work or a home improvement project. We will not answer on Sundays perticularly during football season.
To contact us by e-mail, please use the following e-mail addresses:
I. R&J's Philosophy:Treat our customers as our friends.
We do not intentionally mislead them or cheat them. We give our opinion of products as honestly as our experience with said product allows. This will not always "Make the Sale" but, it does build a loyal base of customers who have a high level of confidence in what R&J tells them and sells them!
II. Inventory & Back-Orders: R&J's inventory has grown steadily since our beginings in 1988. But, it's just not possible to have everything listed on this website in-stock at all times. Sometimes this is due to low volume production by the maker. Many of the "Cottage Company"/"After-Market" suppliers we deal with are part-time ventures operated by just 1 or 2 people. Some companies simply cannot produce enough product to meet the demand. This means R&J may back-order (B/O) some items on your order and some of these may remain on B/O for several weeks or months.
We always try to get orders shipped in a "reasonable time", i.e. we usually ship in-stock items within 1 day on credit card orders and orders Pre-paid using Money Orders. However, it's not always possible to accurately predict availability and, because we like to consolidate shipments to save customers on postage fees, we may delay a shipment if we are expecting delivery of an out-of-stock item. We urge you to be patient. Be assured you WILL get your order, if it's available. Or, if it turns out the item on B/O is no longer available, you will receive a refund, or a credit, whichever you choose.
Prices on this website, just like those in our paper catalogs, are subject to change without prior notice.
Because R&J has always tryed to sell at more "reasonable prices", we work on low profit margins and therefore have no "built-in" profit protection in our prices. This means flucuations in foreign currencies, increases in shipping costs (to us) and/or price increases by the manufacturer will all affect our prices. Because of this, our price on an item may vary from one shipment to the next. Sometimes they even go down! On that note, we should mention that over the last 18 months we've seen significant decreases in the value of the U.S. Dollar, particularly against the Euro & U.K.'s Pound. This has caused increases of 20-35% in the cost of EU & UK goods.
At the moment, the decline of the U.S. Dollar seems to have stopped and even recovered slightly. We hope this trend continues so we will have more "roll backs" on prices of these European goods.
IV. If you don't see it ask":We deal with many suppliers from all over the globe. Some of these you may have never heard of. That's because we are always "on the lookout" for new products and companies. Many of these companies were found as a direct result of customer requests. So, if you don't see it on this website, but you have seen or heard about it somewhere else, let us know and we will try to get it for you at a fair price.
THANKS FOR YOUR SUPPORT AND HAPPY MODELLING!
Rich & Joy